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ThermWise® Energy Comparison Report

The ThermWise Energy Comparison Report is a customized report for Dominion Energy Utah customers who are interested in seeing how their energy-usage compares to similar homes in their area. In addition, the report provides tips on how best to manage energy use, cut costs and save money. The report is updated regularly to help customers measure their conservation progress.

ThermWise Energy Comparison Report Frequently Asked Questions:

Why does a gas company want me to use less gas?
The demand for energy rises as the population increases. It makes more sense, environmentally and financially, for us to encourage its customers to use less energy than it does to produce more.

How does Dominion Energy Utah compare customers?
The report compares 100 houses built within the same time period and weather zone with similar square footage and design. The report also factors in things like standard usage and weather. Using this comparison group, the report places a customer's usage in one of three categories:

        Great — generally the top 15 percent of customers
        Good — around 35 percent of customers whose gas usage falls in the middle
        More than average — the remaining 50 percent of customers

The comparison can help customers determine if they can reduce usage or improve their home's efficiency.

Is the report confidential?

Where can I view this report?
The report is available online. Login to the customer self-serve page to view your account and see an electronic version of the report. If you don't have a user name and password, you can register on the website.

How accurate is the ThermWise Energy Comparison Report?
The report is as accurate as the customer information that we have available. Customers may update their household characteristics (year built, square footage, number and efficiency of appliances, and weatherization levels) through the self-serve application.

I want to update my home's square footage. How do you define footage?
We consider the square footage of your home/residence to be the total square footage of space that is heated and/or cooled.

I have multiple homes. Dominion Energy Utah is the natural gas provider for those homes. Does the ThermWise Energy Comparison report combine my homes for one report?
The ThermWise Energy Comparison Report is based on the individual premise or home. The report does not combine the gas usage of multiple homes for gas customers. To view the gas usage of other locations under one account, simply login to your account and select "Your Usage."

Does receiving the ThermWise® Energy Comparison Report affect when I receive my regular gas bill?
No. A customer's gas bill will continue to come on the same schedule as when customers have been receiving it.

If you have any additional questions, comments or suggestions about this report, we welcome your feedback. Please feel free to contact us at 877-250-0037.


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